The FINANCIAL — Carrefour released third quarter sales:
● Excellent sales momentum in Q3: +8.4% on a like-for-like basis (LFL), best performance in at least 20 years
● Successful roll-out of actions focused on customer satisfaction: NPS® acceleration of +4 points since end-June(1), including +7 points in France
● In Brazil (+26.0% LFL): Record growth thanks to an unmatched ecosystem
> Carrefour Retail (+26.6% LFL) fully benefited from the repositioning launched in 2018
> Customers favor Atacadão (+25.8% LFL), the market’s most competitive commercial model
● In France (+3.8% LFL): Positive customer response to initiatives to improve their satisfaction
> The transformation is accelerating in hypermarkets (+2.5% LFL)
> Supermarkets (+4.9% LFL) and convenience (+5.3% LFL) continued on a positive trajectory
● In Spain (+6.3% LFL): Another strong performance, reflecting Carrefour’s attractiveness
● Strong growth in food e-commerce: Above +65% in Q3
● Constant commitment by Carrefour since the beginning of the pandemic, with rigorous application of measures to protect the health of customers and employees. Ongoing evaluation of sanitary measures. Certification by third parties
“Amid the continuing crisis linked to the COVID-19 pandemic, we remain extremely vigilant regarding the safety of our teams and our customers, and we are constantly adapting our governance as well as our commercial and operational models to the evolution of the health situation, in all our countries.
Carrefour’s sales in the third quarter reflect the excellent momentum underway in the Group, confirming the success of the Carrefour 2022 transformation plan. Our initiatives in favor of customer satisfaction are bearing fruit: They are reflected in a marked improvement in the NPS®, record like-for-like growth and outperformance in the organic and e-commerce segments. The exceptional growth in Brazil, solid activity in Spain and better momentum in France attest to the strength of our multi-format and omnichannel model. We remain mobilized to keep gaining commercial ground, ” declared Alexandre Bompard, Chairman and Chief Executive Officer
